Frequently Asked Questions
Everything you need to know about your KaseMe experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your new case sooner.
Are KaseMe cases compatible with wireless charging?
Yes, all of our hard-shell and silicone cases are designed to be slim enough to support Qi-standard wireless charging and MagSafe accessories.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your design, you can return it in its original packaging for a full refund or exchange.
How much protection do the cases provide?
Our 'Tough' collection features a dual-layer design with an inner TPU liner for impact absorption and a hard outer shell to protect against drops up to 8 feet.
Do you offer international shipping?
Absolutely! KaseMe ships worldwide. Please note that international delivery times vary by destination and may be subject to local customs duties.
Can I track my package once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to follow its journey to your door.